Notice history

Resolved
November 21, 2025 at 6:25 PMUTC
Resolved
November 21, 2025 at 6:25 PMUTC
This incident has been resolved. We will provide a post mortem as soon as we know exactly what caused the database to not be accessible for about an hour.
Monitoring
November 21, 2025 at 6:14 PMUTC
Monitoring
November 21, 2025 at 6:14 PMUTC
Database is accessible again and we're monitoring the situation. All requests are getting successfully processed again.
Investigating
November 21, 2025 at 5:20 PMUTC
Investigating
November 21, 2025 at 5:20 PMUTC
We are currently investigating this incident.

Postmortem
October 24, 2025 at 7:46 PMUTC
Postmortem
October 24, 2025 at 7:46 PMUTC
After speaking with our database provider (MongoDB), we now have full clarity of the issue. The issue appeared due to our server still using stale DNS cache entries, which were not used by MongoDB anymore. This happened in combination with a misconfigured server health endpoint, which we use to check if our server is reachable and the database connection established.

We have learned from this and improved the system accordingly.
Resolved
October 23, 2025 at 11:30 PMUTC
Resolved
October 23, 2025 at 11:30 PMUTC
This incident has been resolved.

For about 2 hours, we had issues connecting to our main database (MongoDB).
While the issue is now resolved, we are still investigating with MongoDB what caused the outage and how to make sure it doesn't happen again. Sorry for the inconvenience.
Please reach out to support@docsautomator.co or in the chat if you have any questions.
Investigating
October 23, 2025 at 9:30 PMUTC
Investigating
October 23, 2025 at 9:30 PMUTC
We are currently investigating this incident.

Resolved
October 20, 2025 at 9:32 AMUTC
Resolved
October 20, 2025 at 9:32 AMUTC
Our support tool is up and running again!
Identified
October 20, 2025 at 7:30 AMUTC
Identified
October 20, 2025 at 7:30 AMUTC
This is due to an underlying service outage of Intercom.
Please reach out at support@docsautomator.co

Resolved
October 20, 2025 at 9:31 AMUTC
Resolved
October 20, 2025 at 9:31 AMUTC
Major outage is now resolved and Airtable is working normally again.
Identified
October 20, 2025 at 7:30 AMUTC
Identified
October 20, 2025 at 7:30 AMUTC
Airtable is partially unavailable due to an underlying service outage. Therefore, document generation from Airtable is impacted right now and currently we are not seeing any document creation requests from Airtable users.

See Airtable's status page here: https://status.airtable.com/

No notices reported this month

DocsAutomator - Notice history