DocsAutomator - Notice history

All systems operational

DocsAutomator Backend - Operational

100% - uptime
Oct 2025 · 99.73%Nov · 99.85%Dec · 99.96%

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Oct 2025
Nov 2025
Dec 2025

DocsAutomator App - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.85%Dec · 99.96%

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Oct 2025
Nov 2025
Dec 2025

Third Party: Airtable → Airtable Service - Operational

Third Party: Google Workspace → Drive - Operational

Third Party: Google Workspace → Docs - Operational

Notice history

Dec 2025

DocsAutomator Backend is down
  • Resolved
    Resolved
    DocsAutomator Backend is back up. This incident was automatically resolved by Instatus monitoring.
  • Monitoring
    Monitoring

    All systems seem operational again. We are continuing to monitor the situation for a few minutes and will set this to resolved if we can't see any issues anymore.

  • Identified
    Identified

    Our hosting provider Render.com is experiencing issues right now, apparently related to another Cloudflare outage:

    https://status.render.com/

    https://www.cloudflarestatus.com/

    We are monitoring the situation

  • Investigating
    Investigating

    Our API is not reachable. There seem to be service issues across many internet services right now.

Nov 2025

Currently having an outage related to our database.
  • Resolved
    Resolved

    This incident has been resolved. We will provide a post mortem as soon as we know exactly what caused the database to not be accessible for about an hour.

  • Monitoring
    Monitoring

    Database is accessible again and we're monitoring the situation. All requests are getting successfully processed again.

  • Investigating
    Investigating
    We are currently investigating this incident.

Oct 2025

Connecting to production database disrupted
  • Postmortem
    Postmortem

    After speaking with our database provider (MongoDB), we now have full clarity of the issue. The issue appeared due to our server still using stale DNS cache entries, which were not used by MongoDB anymore. This happened in combination with a misconfigured server health endpoint, which we use to check if our server is reachable and the database connection established.

    We have learned from this and improved the system accordingly.

  • Resolved
    Resolved

    This incident has been resolved.

    For about 2 hours, we had issues connecting to our main database (MongoDB).

    While the issue is now resolved, we are still investigating with MongoDB what caused the outage and how to make sure it doesn't happen again. Sorry for the inconvenience.

    Please reach out to support@docsautomator.co or in the chat if you have any questions.

  • Investigating
    Investigating
    We are currently investigating this incident.
DocsAutomator's chat support is not available right now
  • Resolved
    Resolved

    Our support tool is up and running again!

  • Identified
    Identified

    This is due to an underlying service outage of Intercom.

    Please reach out at support@docsautomator.co

Airtable is partially unavailable
  • Resolved
    Resolved

    Major outage is now resolved and Airtable is working normally again.

  • Identified
    Identified

    Airtable is partially unavailable due to an underlying service outage. Therefore, document generation from Airtable is impacted right now and currently we are not seeing any document creation requests from Airtable users.

    See Airtable's status page here: https://status.airtable.com/

Oct 2025 to Dec 2025

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